Frequently Asked Questions

What does qivzunor™ sell?

Home décor. Review individual listings for dimensions, materials, included components, and care instructions.

Who operates the store?

南京玖汐翎网络科技有限公司. Legal representative: 张博瑞.

Will colors match my screen?

Lighting and screen settings may affect appearance. Contact us if an item materially differs from its description.

How long does processing take?

Normally 2–4 business days after payment confirmation; up to 5 during busy periods.

How long does U.S. delivery take?

Estimated transit is 10–15 business days after dispatch, separate from processing.

What does shipping cost?

Available methods and charges appear at checkout. Tracking is emailed when available after dispatch.

Can I cancel an order?

Contact us immediately. Cancellation after fulfillment begins is not guaranteed. Successful pre-fulfillment cancellations have no cancellation fee.

Can I return an item?

Request an eligible return within 30 calendar days of delivery. Obtain approval and instructions before shipping.

Who pays return shipping?

Customers generally pay for preference-based returns. Confirmed seller errors are resolved without additional costs caused by that error.

When is a refund issued?

Within 5–10 business days after receipt, inspection, and approval. Bank posting may take longer.

How can I contact support?

service@qivzunor.com
+86 0755-23816210
Monday–Friday, 09:00–22:00, China Standard Time (UTC+8).